Well it’s done. I went to Reliance’s Kadavanthara office, the main office for their wireline broadband section, and after waiting in line at the customer care for 10 minutes found out that I had to go to another office on the 1st floor and around the back. I went in signed at the register and told them that I want to cancel my connection. I was asked to sit at a table and since I hadn’t brought a letter requesting the same, I took a paper and a pen from them and wrote a letter that basically stated :
I wish to cancel my connection and please do so at the earliest as you are unable to provide me with a proper connection. Please refer to my numerous complaint nos that I had registered with your customer care call center. Also please have someone come to my residence and remove the cable from my apartment once the connection is cancelled.
I waited until the person at the counter was free and then handed it to her. She told me that it would take 7 days for the connection to be deactivated so that means I won’t take up my new connection with Asianet until the 1st to avoid two connections at the same time. She also confirmed to me that one of my waiver requests has been approved but the other has been escalated to a higher section since it is disputed. I said fine and then she told me that I will have to bring the modem back to their office – they are too fucking busy to come and collect it I suppose and the guys who will remove the cable can’t do it either. I said perhaps next week.
You know what? No attempt at retention was made. If, during my time with Idea or Vodafone, any customer care representative was caught not attempting a retention of the customer’s account when they called or showed up for cancellation – the employee would be sternly dealt with. These morons do not care I guess. No problem, I don’t want to stay. They still don’t know how to fix the issue. So goodbye and good riddance to bad rubbish!