Well it looks like the problem is solved. Finally, after well over 4 days and many,many phone calls and complaints and emails later, Asianet had determined that the problem was —- drum roll please —– the new modem that they had given me and come to install just over a week ago!
Yes, by my count I have called them over 20+ times during the past 30 days or so. I have emailed them 5 to 6 times. I have raised complaints and I have made them escalate and finally it was so simple they could have done this days ago. There must have been nothing wrong with my old modem but they determined that the several outages I have been facing recently was due to a modem fault. And so they gave me a new one – which was faulty! They came and changed the charger but that was not it.
So today a guy came in, the same guy who gave me the previous replacement, and had a new one installed and changed the charger too. It’s been working fine since 1:20 pm. We’ll see how this goes. I had thought of going over on Friday and cancelling my connection and getting one from Airtel. Asianet does have the best plans though and they are economical. But if they keep this up I will have to cancel.