I have finally taken the steps to cancel this stupid connection that I have with Reliance Broadband. I am fed up of this ISP as they obviously do not care to fix the problems and only want to take your money. For the past two months I have been facing numerous outages and problems with these idiots and they haven’t bothered to address the issue properly. Not only that they have denied me the waiver due on my rent for the month of June which I had raised as I had over 4 days of no connectivity. But their complaint handling section had denied it saying “We see activity on your account” – how the fuck can I use the connection if your cable has been disconnected for over 4 days you morons!!
Their customer care sucks, their escalation team sucks and their appellate desk sucks! Their technical department sucks. What does it say about a company if their own contract staff, the guys from the local company who have hired to lay the cables and replace faulty modems, tell you – the customer – that they themselves are fed up of Reliance as the problems were pending for long and to get permission they have created so much red tape and the advices are falling on deaf ears? I saw the change as being inevitable but I really do not want to leave this plan. The current plan I have is a good one – for just Rs.610+ taxes I get an unlimited download at 1mb speed. That is really great for my usage and that’s all I want.
But what is the point of having a great plan with such lousy service? They close the complaints without fixing the problem or checking with me to see if I am getting the service properly. I don’t need that.