Broadband Problems Fixed?

Well it looks like the problem is solved. Finally, after well over 4 days and many,many phone calls and complaints and emails later, Asianet had determined that the problem was —- drum roll please —– the new modem that they had given me and come to install just over a week ago!

Yes, by my count I have called them over 20+ times during the past 30 days or so. I have emailed them 5 to 6 times. I have raised complaints and I have made them escalate and finally it was so simple they could have done this days ago. There must have been nothing wrong with my old modem but they determined that the several outages I have been facing recently was due to a modem fault. And so they gave me a new one – which was faulty! They came and changed the charger but that was not it.

So today a guy came in, the same guy who gave me the previous replacement, and had a new one installed and changed the charger too. It’s been working fine since 1:20 pm. We’ll see how this goes. I had thought of going over on Friday and cancelling my connection and getting one from Airtel. Asianet does have the best plans though and they are economical. But if they keep this up I will have to cancel.

NO BROADBAND INTERNET FOR THREE DAYS – ASIANET

My internet connection has been down for three days! It went down early Friday morning – I reached home at 2am and wanted to stream a football match but the connection went down and so I called and complained. This is day THREE and I still don’t have a solution. Congratulations Asianet Broadband, this is a new low performance in customer care for you.

This is despite two technicians coming to my apartment and who told me that the problem was fixed. The internet then worked for 45 mins after they left and then went dead again. When I asked them what was the issue for me not getting internet since early Friday morning, they told me that after a fibre cut in the area they were upgrading the system here which is why I had no connectivity. So this is a known problem and yet no one in Asianet bothered to inform me about this!

Also wonderful fixing of the solution – they come here, it works for 45 mins and then it goes down again. Terrible service. 3 whole days and you STILL have no solution to the problem. I have called up one of the technicians and informed them that it is still down. You have no answer. I just spoke to someone at your call center and he told me that as it is a Sunday they have less technicians which is why there is a delay in solving my problem. When I reminded him that I raised the complaint on Friday and Friday and Saturday this should not have been a problem, he had no answer. “Sir tomorrow morning you issue with me solved – for certain”. He has no clue as to what is going on!

What are you planning to do about my problem? No internet service for 3 days other than a bit here and there (in total maybe 3 hours). THREE DAYS AND YOU CANNOT SOLVE THE PROBLEM!! Fibre Cut or System upgrade, I don’t know what is the real issue. I only hear excuses. Even before these three days I was having regular outages for over a month (PLEASE CHECK MY CALL HISTORY TO YOUR CUSTOMER CARE CENTER and the COMPLAINT HISTORY) – is this all a fibre cut and gross incompetence on your technicians part?

No Internet Again

It’s been two days since I had internet at home. Well it came for an hour here and there. Early Friday morning at around 2 am as I am trying to watch football on live streaming the broadband goes down. After 10 minutes I call up Asianet for what is like the 30th time this year to complain and tell them to fix it. All of Friday morning and afternoon I don’t have internet and call them again.

It comes back on sometime at night I guess but I am at work and only see it at 4:30 am this morning after I reach home. This morning after I have slept it’s on for an hour but goes out again. I called them again and asked them what is going on. I spoke to a supervisor and ask her why the problem can’t be fixed and told her if the internet isn’t fixed by time that I would cancel. She said that the issue would be escalated.

I waited till 5pm and checked and see that it’s working but only for a few minutes so I call them again as they closed my complaint as HAVING BEEN FIXED! What the fuck?!! I told the customer care representative to reopen the complaint and said the same thing. I will cancel if they don’t fix it by Sunday morning. And I mean it. I have called Airtel and if Asianet cannot care enough to fix the problem for me, I am changing ISPs.

Purchased A New Phone

Me, the guy who did not like to spend more than Rs.15k or so on mobile phones has just bought a phone that’s worth Rs.33,000.

Me, the guy who said he didn’t think that his phone should cost more than his laptop just bought a Rs.33,000 phone and his little-over-2 year old laptop was Rs.23,000 when he bought it (and with discount got it for Rs.21,000)

I have never bought anything this expensive since my motorbike back in 1994. I always looked for lower end phone or mid-level phone around the Rs.12,000-Rs.15,000 range. When I bought a BlackBerry Bold in 2013 for Rs.17k, I almost screamed inside me.

Times have changed and I have been thinking for well over a year that I would like a good flagship phone. And this one, the OnePlus 5T is known as the flagship killer. It comes in two variants – 64GB and 6GB RAM one and the more expensive 8GB and 128GB RAM one. I bought the former. In midnight black colour.

I wanted white (keeping with the colour trend for the past three phones I have had) but they were out of them. Then there is the lava red colour but it only comes in the more expensive variant and I can’t fine the Star Wars (in white) variant as well but then I wouldn’t want that either. So black it is.

Stay tuned for an unboxing soon.

Firefox Quantum Updated

Well will you look at that – there is life in the old girl. 11-12 years ago I switched over to Mozilla Firefox and vowed never to switch back to Internet Explorer. I loved Firefox and it has always been a really good browser to use but then I started using Google Chrome and it felt better and more flexible and faster than Firefox. Oh dear, what to do?

So for many, many years now I have been using both at home and at the office. At home I open both browsers and open up various tabs on each to go to various things I wanna see online. Though my current process at work works solely on Chrome so I end up using that a lot more. But now and then at work I will try to get online using Firefox if I feel like using the old familiar. This early morning as I switched on my laptop and started up Firefox she updated automatically to the latest version.

Mozilla claims its updated web browser is twice as fast as its last one, and uses a lot less memory than the competition—Google Chrome in particular. It’s called Firefox Quantum, and it might give the web’s most popular web browser a run for its money. Firefox Quantum is twice as fast as the previous build of Firefox, according to the company’s benchmark tests comparing Quantum to both Chrome and the previous version of Firefox. Its memory tests showed a noticeable decrease in memory usage compared to Google Chrome on Windows 10 and Linux; on macOS 10.12, memory usage was pretty much the same.

Try it out.

Bought A New 2TB External Hard Drive

After more than 3 weeks of arguing with myself, checking prices, checking other people’s opinions and checking the varying prices and offers on Amazon.in I finally caved in and bought myself a 2TB external hard drive.

Some of you, old time readers or if you have accidentally found those particular blog posts will know that I rip my mp3s, dvds and blue ray copies onto external hard drives. I have 3 1TB drives (all Western Digital), a 320 GB Transcend drive and a 160 GB old Western Digital drive. the 160 GB drive that serves as a back up for my mp3 files and a 350 GB drive that has mostly movie files. My three 1TB drives have music, photos, my own vids, photos, downloaded images, some other files and tv shows and movies. My vast collection of things from the internet or from my phone’s camera.

Space is running out soon as I also shoot a lot of videos myself plus I want a lot more space for the data. This 2TB drive is from Adata and it’s the ADATA HC660 2TB USB 3.0 Elite External Hard Drive (Titanium). I expect it on Wednesday.

Bought The Lenovo A6600 Plus

I just bought the Lenovo A6600 Plus for my mother. I bought it off Amazon India for Rs.5590. It’s a lower end phone but it does look good and has a lot of good features. She is only going to use it for calls and Whatsapp. Having moved myself to the Moto & Lenovo platforms I am pleased with this choice. I should have the device by Tuesday, perhaps even Monday on Prime’s 2-4 day delivery. She isn’t using a phone at the moment as her old phone, a Panasonic which I bought last year died.

Specifications : Announced 2016, September
Dimensions 141 x 71 x 8.8 mm (5.55 x 2.80 x 0.35 in)
Weight 142 g (5.01 oz)
SIM Dual SIM (Micro-SIM, dual stand-by)
DISPLAY Type IPS LCD capacitive touchscreen, 16M colors
Size 5.0 inches (~68.8% screen-to-body ratio)
Resolution 720 x 1280 pixels (~294 ppi pixel density)
Multitouch Yes, up to 5 fingers
PLATFORM OS Android 6.0 (Marshmallow)
Chipset Mediatek MT6735P
CPU Quad-core 1.0 GHz Cortex-A53
GPU Mali-T720MP2
MEMORY Card slot microSD, up to 32 GB (dedicated slot)
Internal 16 GB, 2 GB RAM
CAMERA Primary 8 MP, autofocus, LED flash
Video Yes
Secondary 2 MP
Radio FM radio
Micro USB 2.0
BATTERY Removable Li-Po 2300 mAh battery
Stand-by Up to 400 h (3G)
Talk time Up to 6 h (3G)
MISC Colors Black, White
Price About 130 EUR

Watching You Play With Your JoyStick!

Do You Like Watching Other People Play Video Games?

No! Absolutely not. I cannot think of anything more boring than watching someone else playing a video game. I myself do not play a video game, online, on pc or otherwise. I used to play a bit and that too just a handful of games. A few racing games, football (FIFA mostly but I had another one as well), EA’s NHL, Doom and Duke Nukem. I played them many years ago in the 90s and early 2000s and they were on a standalone pc with no access to the internet.

I didn’t have internet at home back then so I never played online games, I just played against the computer or if a cousin was at home visiting my family I played against them. During the summers of 1998-99, I had some cousins come on down to India from Scotland and they had a Sega video game deck and we played a lot of FIFA and Sonic the Hedgehodge and some other stuff but FIFA was our favourite as we guys were all football fans and we played a lot of tournaments.

Watching some of my cousins playing their turns were boring enough; I couldn’t wait for my turn and would read a novel or watch tv in another room in the meantime. Watching someone else play? Like on Youtube – people are crazy. Anyways, that’s not for me.

Prompt from The Learning Network at The New York Times

Bought The Moto G4 Plus

I have bought a new phone. My Samsung Galaxy J7 was only 1.5 years old but I decided to sell it and get a new one. So I bought the Motorola Moto G4 Plus smartphone was launched in May 2016. Here are some specs:

Dimension 153 x 76.6 x 9.8 mm (6.02 x 3.02 x 0.39 in) Weight 155 g (5.47 oz)
SIM Single SIM (Micro-SIM) or Dual SIM (Micro-SIM, dual stand-by)
Screen 5.5 inches (~71.2% screen-to-body ratio)
Resolution 1080 x 1920 pixels (~401 ppi pixel density)
Multitouch Yes
Protection Corning Gorilla Glass 3
PLATFORM OS Android 7.0 (Nougat)
Chipset Qualcomm MSM8952 Snapdragon 617
CPU Octa-core (4×1.5 GHz Cortex-A53 & 4×1.2 GHz Cortex-A53)
Card slot microSD, up to 256 GB (dedicated slot) – single & dual SIM models
Internal 16 GB, 2 GB RAM or 32 GB, 3 GB RAM or 64 GB, 4 GB RAM
CAMERA Primary 16 MP, f/2.0, phase detection & laser autofocus, dual-LED (dual tone) flash, check quality
Features Geo-tagging, touch focus, face detection, panorama, auto-HDR
Video 1080p@30fps, HDR, check quality
Secondary 5 MP, f/2.2, auto-HDR
BATTERY Non-removable Li-Ion 3000 mAh battery

I wanted the black one but the store didn’t have any and only have a few ones in gold and several in white. I went for the white one. I have installed a few apps for the moment and will take tomorrow to do the rest. As I sold my Samsung in exchange for reducing the price for this phone, I can’t shoot an unboxing for my Moto G4 plus. So instead here is a video of someone else doing a professional unboxing of the same phone.

Bought A New Smartphone – The Samsung Galaxy J7

Goodbye BlackBerry and Hello Samsung. Bye to the BlackBerry OS which I loved and hello to Android.

IMG_20160226_111926

After a few short weeks of thinking and rethinking and doing research online on various videos and reviews of a few phones, checking prices online and in shops here, I finally settled on the Samsung Galaxy J7. I say settled because I was going for the A7 which costs 5-6 thousand bucks more but in the end I decided to go with my usual policy and not pay for a phone more or around the same for my current laptop. The prices for some smartphones are ridiculous.

IMG_20160226_112016_hdr

I bough the phone, a 16gb external memory card and a hard back cover for Rs.15000 ($240 approximately) and I was the first customer for a large mobile showroom this morning, having reached there by 10:20 am. I bought the phone and immediately came back home.

IMG_20160226_111949_hdr

Having installed some apps and played around with it for a bit, I am already in love with it. It will take some getting used to as I have never had a Samsung or Android smartphone. In particularly not using a physical keyboard. That is a major thing for me. But I love it and having had been a loyal BlackBerry user for a long time, I just had to give up as their current good phones are priced way beyond my budget. So bye to the BB, hello Samsung.