Frustrating Customers

What type of customer email are you most frustrated with?

If you have worked in customer care you have probably dealt with all sort of types. Some of the worst human beings and entitled scum are contacting you face to face or on chat, phone or email. From really sarcastic emails to abusive contacts, you run the gamut. The whining and stupid questions and unrealistic demands are astounding.

Ok you ordered something and we have shipped it via UPS or FedEx or somebody and now you have changed your mind and want to cancel it. Once it is shipped the only thing you can do is to ask the carrier to return it if they can or ship it back. That is common sense. What? You upset about it? What do you want us to do – run behind the van carrying your package and grab the driver and tell him to stop? Are you that entitled or just that fucking stupid?

Another one that I hate is when someone sends just a screenshot or a pic and nothing else. No texts, no explanations. Nothing mentioned in the title or anything. We do not work with telepathy over here, asshole!

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