I’m getting really tired of my ISP, Asianet Broadband. For almost three years (it will be three years by the end of July) I was happy with them but nowadays, they are sucking really badly. Once in a while Asianet’s service would go down but they usually fixed it within 3-4 hours and since it’s only once in a while, that was pretty much ok. I mean, these kind of things go down right? It’s not flawless and I don’t expect any such service to be flawless. But I do expect solutions for the issues.
Lately though it’s been bad. For a few weeks now I have noticed that the connection goes down atleast once in a week and then it started going out almost on a daily basis. An outage like yesterday, which was city wide I believe, is understandable and they fixed it in 4-5 hours. But then again today it goes down. I have had so many days of outages that it’s crazy. And their customer care is so robotic. The people who attend to your calls in their call center, have been given nothing to work with. It’s mostly girls who can check your status and then raise a complaint with a generic statement.
Seriously it’s so funny and yet not funny when I call them. Most of the girls who pick up (it’s mostly girls for some reason) try to speak rather fast when they know there is an outage, promising that the issue has been raised and that it will be fixed as soon as possible and seem in a hurry to just close the call. I get the same answer each time. Finally today I asked for a supervisor and she said the same thing. I was also promised a call back by 6pm which never happened. Shows you what kind of customer care they are running right now. It’s pathetic!