I am pleasantly surprised that I was able to get an unexpected response from the customer care of ICICI. After the incident at the ATM I had called up their customer care and lodged a complaint to get my money re-credited back to my account. They did but they also told me that it would take 12 working days to get it rectified. I came home and blogged about it.
Ofcourse this was not something that I was happy with. I consoled myself all throughout Sunday thinking that atleast it’s not gone completely and that’s it’s recoverable. Small consolation. Monday I was telling a few people at the office about it. Tuesday I called up the customer care again and I urged them to push it forward as I really needed it. They guy was sypathetic but told me that it would take a few days for it to get processed.
Today evening, I was surprised to see that someone from ICICI bank had read my blog post about the issue and commented back:
We’re sorry to hear about your experience.
Please write to us with your contact details and account number at firstname.lastname@example.org. We’ll contact you and work to address your issue.
ICICI Customer Service Team.
Happy that they had responded without me sending them an email, I did send them the details after reaching back home this evening. And it is extremely encouraging because for a long time I used to have bad experiences with the staff at ICICI – not as a customer but as a customer care associate! My previous company Escotel / Idea had really problematic corporate customers from ICICI and it used to be a huge burden for us to deal with them. Once I was a customer as well, things haven’t been really that smooth.
This kind of attitude towards helping their customers will go a long way in changing my negative impression about the bank. Your effort is greatly appreciated.