The Bank Has Responded Through My Blog

I am pleasantly surprised that I was able to get an unexpected response from the customer care of ICICI. After the incident at the ATM I had called up their customer care and lodged a complaint to get my money re-credited back to my account. They did but they also told me that it would take 12 working days to get it rectified. I came home and blogged about it.

Ofcourse this was not something that I was happy with. I consoled myself all throughout Sunday thinking that atleast it’s not gone completely and that’s it’s recoverable. Small consolation. Monday I was telling a few people at the office about it. Tuesday I called up the customer care again and I urged them to push it forward as I really needed it. They guy was sypathetic but told me that it would take a few days for it to get processed.

Today evening, I was surprised to see that someone from ICICI bank had read my blog post about the issue and commented back:

Dear Roshan,

We’re sorry to hear about your experience.

Please write to us with your contact details and account number at care@icicibank.com. We’ll contact you and work to address your issue.

Regards,
ICICI Customer Service Team.

Happy that they had responded without me sending them an email, I did send them the details after reaching back home this evening. And it is extremely encouraging because for a long time I used to have bad experiences with the staff at ICICI – not as a customer but as a customer care associate! My previous company Escotel / Idea had really problematic corporate customers from ICICI and it used to be a huge burden for us to deal with them. Once I was a customer as well, things haven’t been really that smooth.

This kind of attitude towards helping their customers will go a long way in changing my negative impression about the bank. Your effort is greatly appreciated.

4 thoughts on “The Bank Has Responded Through My Blog

  1. Interesting! Just yesterday, I posted a frustrated blog about my customer service experience at Rogers, and a Rogers associate read it, contacted me, and gave me the information I was so frustrated to have not received on the phone to another rep the night before. I was pretty impressed, actually. I like this trend!

  2. Yes if this continues then customers are going to be one happy bunch with good bank accounts & internet access

  3. I am so impressed by this. It is almost too much to take in. Banks that care about their customers. What? I really hope you get your money back soon!

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