The Bank Has Responded Through My Blog

I am pleasantly surprised that I was able to get an unexpected response from the customer care of ICICI. After the incident at the ATM I had called up their customer care and lodged a complaint to get my money re-credited back to my account. They did but they also told me that it would take 12 working days to get it rectified. I came home and blogged about it.

Ofcourse this was not something that I was happy with. I consoled myself all throughout Sunday thinking that atleast it’s not gone completely and that’s it’s recoverable. Small consolation. Monday I was telling a few people at the office about it. Tuesday I called up the customer care again and I urged them to push it forward as I really needed it. They guy was sypathetic but told me that it would take a few days for it to get processed.

Today evening, I was surprised to see that someone from ICICI bank had read my blog post about the issue and commented back:

Dear Roshan,

We’re sorry to hear about your experience.

Please write to us with your contact details and account number at We’ll contact you and work to address your issue.

ICICI Customer Service Team.

Happy that they had responded without me sending them an email, I did send them the details after reaching back home this evening. And it is extremely encouraging because for a long time I used to have bad experiences with the staff at ICICI – not as a customer but as a customer care associate! My previous company Escotel / Idea had really problematic corporate customers from ICICI and it used to be a huge burden for us to deal with them. Once I was a customer as well, things haven’t been really that smooth.

This kind of attitude towards helping their customers will go a long way in changing my negative impression about the bank. Your effort is greatly appreciated.

4 thoughts on “The Bank Has Responded Through My Blog”

  1. Interesting! Just yesterday, I posted a frustrated blog about my customer service experience at Rogers, and a Rogers associate read it, contacted me, and gave me the information I was so frustrated to have not received on the phone to another rep the night before. I was pretty impressed, actually. I like this trend!

  2. Yes if this continues then customers are going to be one happy bunch with good bank accounts & internet access

  3. I am so impressed by this. It is almost too much to take in. Banks that care about their customers. What? I really hope you get your money back soon!

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