The Ongoing Saga Of Reliance Internet Limbo

I’m really saddened by the state of my internet connection. After I gave the cancellation request to Reliance’s office I was told that it would take 7 working days for them to cancel my connection. I expected as much but the connectivity issues still persist so – am I expected to pay the rent for these days as well when I am not getting proper service? Atleast now they are responsding back via email and are trying to retain me with their service. For what? From the 11th of this month till today the 25th I have got exactly 2 days of proper service. Not two full days but 48hours split across 3 days. The connection has been patchy from the 18th evening onwards and now for the past 3 days I am getting 2-5 hours of connection and then the total outage – the connection goes down! The tech guys have been here to my place twice in the last 2 days and they are stumped.

These are contract staff hire by Reliance and they say that they have checked everything – the DSL box, my system and the modem here, the cable and everything else they can think off. They cannot give me an answer as to why I am not getting service. The final thing they said, which is beyond their responsibilities, is that there is a tower congestion in this area as Reliance is also working on enabling 4G services for their cellular customers and that tower is shared between their phone connections and their broadband connections and this is hindering my services and the connectivity for this area. So what do they want me to do? And finally after all the checking and me telling me about my woes, I asked them a question : “In all honesty would you still remain with this ISP if you were in my place?” And they reluctantly replied that “No” they wouldn’t. They have done all they could but now it remains in the hands of another department of Reliance to clear out the problem and these guys have given up.

Initially I thought I would wait for a few more days before I applied for the new connection with Asianet but I’m getting bored and frustrated so I have applied for a plan with the Asianet representative who came over to my place last evening. He signed me up, filled the application form and I gave the activation charges & the advance rent. They will get me the connection by Monday or Tuesday and until then I am at the mercy of Reliance – hoping to get a couple of hours being online a day or whenever they feel like giving me service.

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