Uber Eats Fiasco

Uber Eats is an app and service that I have been using quite a bit off since they started in Kochi a couple of months ago. It is really an awesome app along with Zomato and Swiggy. I haven’t used Zomatao yet but the other two I have used it quite a bit. I’ve been able to get lunch and dinners served to me from several places I love to eat from and several I hadn’t yet been to and liked. It also helps me to give good dinners for dad & mom and also since it’s been raining quite a lot this monsoon season, it’s an excuse not to go out and yet enjoy good food from the comfort of my own home and watch a movie while doing so.

Yesterday Uber Eats ruined my birthday dinner. I ordered food from Aangan restaurant via the app for 5 people for my birthday dinner. I was in the washroom when the delivery guy came to my place and mom took the packets from him. The guy gave us the wrong order but you can’t contact him over the phone since once the order is closed on the app, you don’t get the rider’s contact number. I tried the app and submitted a help option which said “You’re issue will be resolved in 24 hours!” Fuck that, we are having a dinner.

I contacted UberEats and one guy told me wait for 30 minutes he is placing a new order for me. One hour later, no food and another agent told me technical issues and he will refund my money and that they cannot reorder the service. Over 90 minutes now and my order is still pending. I asked for a supervisor. He basically told me that the first agent lied; they can only contact the driver to come and collect the wrong food but since he was then in another part of the city, he couldn’t come that night. So the other people got my order and enjoyed the food. I had to reorder and wait, a total of 2 hrs and 15 minutes for my 30 minute delivery.

Then I had to hassle them quite a bit for my refund and initially they gave a part refund and then today after two more enquiries, I got the full amount. I told them that they could collect the wrong food the gave me but they can’t do that. The supervisor promised me a Rs.100 credit and that was not done too! I am gonna think twice before reordering again.

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