Busy Schedule For The Next Few Days

I’m so tired. There’s a stupid dumb review happening tomorrow with some VPs and that is sure to take the entire day. There’s interviews to see if we have a good group of call center agents who are ready to move to the next level – as Quality Analysts and Trainers.

The Quality lead needs 5 QAs and I need 4 trainers. I already have select 2 Communication Coaches and got one transferred from our Coimbatore office. Once the interviews are over and we have completed the selections, my team size will increase to 9. I will end up taking roughly 44 interviews and sitting through 30 presentations.

There’s also a TTT program being done over the phone for 3 of my new selects and this is being done at my desk – so I can’t access my emails while it happens!

I can’t wait till Monday when all this will be over and I have my team completed!

Arsenal 2 Glasgow Celtic 0

In the first leg of the Champions League playoff series against Celtic, a pair of ‘lucky’ goals were more than enough to grant Arsenal a victory.

A Cesc Fabregas free-kick on the stroke of half-time flew into the net off the back of William Gallas as the defender crouched to avoid the ball. And midway through the second half Celtic skipper Gary Caldwell diverted a Gael Clichy cross into his own net. It might have been a little harsh for the hosts but they faded after a spirited first half.

Celtic worked hard to contain Arsene Wenger’s side but it was a largely comfortable evening for the Gunners back four. And the win ensures they become the first English side in nearly 26 years to beat Celtic on their own ground. The last team to do so was Brian Clough’s Nottingham Forest.