I’m really tired of Tata Indicom Broadband now. My ISP has really been screwed up for the last 5 days. Each of these last 5 days – Sunday to Thursday – the internet connectivity has been down countless times. Each day it goes off atleast 4 to 5 times and each time I call up to their customer care center I get the same answer. “I will raise a complaint and it will be rectified within 6 working hours”.
Each time it doesn’t really take 6 hours to fix but it goes off again and I get the same message. They are having some major problems and are not informing me as to what the actual problem is. “I will mention in the complaint that you are facing this problem regularly and it will not be repeated henceforth”. Guess what junior – your company just did that again & again & again & again. It’s reached a point where I am no longer complaining but contemplating as to when I should cancel my connection.
Their service has become pathetic and one of their customer care representatives was so rude that I put him in his place. He even tried to avoid my questions a couple of times and was just reading off some stupid script! What a moron! I think enough is enough and I should try to find another wirelan connection for the apartment and as soon as I finalize on that, I will cancel my subscription with Tata.