I have changed my broadband plan once again. That is the second time in less than 3 months and I love the fact that we are getting better plans. So they have a few more unlimited plans and I picked the middle one – 10mbps unlimited at Rs.799. My current plan is 10mbps for 100GB and then 2mbps unlimited at Rs.999 plus taxes! Better speed fulltime for less money – that’s great. And until this year I was at 2mbps unlimited for Rs.999 – so overall I am happy with the plan changes.
However, I am still not convinced with the ISP as I am not that happy with Asianet’s customer care services or their reliability in the last few weeks what with frequent outages, they assure me that it was mainly due to issues outside their normal control. Like, a truck hitting the post which houses their equipment or a large vehicle cutting the cable as they try to pass an area that they are not supposed to.
Ok, I can buy that but when it happens way too many times it starts to get on your nerves. Especially when their customer care call center agents, baring maybe 10% of them, can’t seem to answer the call properly and act as if they are totally outsourced and hence it isn’t their problem and they will inform whoever needs to know about it and are in a hurry to keep your call. Oh and don’t get me started on their replies to your emails – apparently they do not read them.